Shipping

  1. Ordering from the Galaxy & Co. online catalogue means you can choose the location you want your parcel delivered to.
  2. Any purchase over R2500 will be delivered to your doorstep for free during office hours. 
  3. For an order below R2500, we charge a shipping fee of R150. However, you may opt to have any parcel sent to your nearest Galaxy & Co. store where you can collect it for free.
  4. Please note: Orders from the Galaxy & Co. online catalogue can only be delivered to an address in South Africa. 

Returns

Refunds

You may return the goods for a refund within 7 days of the date of purchase,
provided that:

  1. The goods are in their original condition and have not been used, damaged or altered in any way.
  2. For hygienic reasons this excludes earrings and all body jewellery such as nose, belly and toe rings
  3. All goods must be returned in the original packaging, along with any watch guarantee and box.
  4. The original invoice is required as proof of purchase.

Exchanges

You have 30 days from date of purchase in which to exchange your purchase if you are not completely satisfied.
The terms and conditions stated above will apply.
The option of a gift card is also available.

Defective goods

If the goods are defective due to a manufacturing fault they may be returned
within six months of the date of purchase provided that:

  1. They were used for the intended purpose
  2. They have been cared for